Policies

Shipping Policy

All orders placed through our website are subject to our standard shipping policy. We recommend that you review our shipping guidelines prior to making a purchase to ensure a smooth delivery experience. By completing your order, you agree to the terms outlined in our shipping policy.

Shipping Strategy and Tracking

  • Enjoy free expedited shipping on all orders over £200—a benefit automatically applied at checkout (terms subject to change per our shipping policy).
  • For orders exceeding £300, you’ll receive free expedited shipping plus a complimentary pack of bonus pills as our way of saying thank you.
  • Once your order has been dispatched, we’ll send you a tracking code so you can follow your delivery every step of the way.

The data that we collect

By placing an order, you acknowledge and agree that we may collect certain personal details—such as your name, shipping and billing addresses, location, contact number, email address, and other relevant information—to ensure accurate and timely delivery.

It is your responsibility to provide complete and accurate information to facilitate the precise delivery of your order. Inaccurate or incomplete details may result in delivery issues, and you may be held responsible for any delays or misdeliveries caused as a result.

Requirements for Shipping

We strive to deliver your order to the provided address within the estimated timeframe. If you are unavailable at the time of delivery, our logistics partner may attempt to contact you or make a second delivery attempt.

If you remain unavailable, we reserve the right to cancel the order on your behalf. In such cases, any shipping or related fees may be deducted from your refund during the cancellation process.

Please note that delivery will only be made to the individual listed at the shipping address. It is required that either you or the person who placed the order be present at the time of delivery. Failure to do so may result in our refusal to accommodate requests for re-shipment, cancellation, or refund.

Refund Policy

We want your experience with us to be smooth, reliable, and satisfying. While the vast majority of our deliveries are completed without issue, we understand that problems can occasionally arise.

In such cases, our refund policy ensures that you are either satisfied with the product you receive or eligible for a full refund under our money-back guarantee. You can feel confident knowing that, if needed, your refund request will be honored promptly and fairly.

How to request free reshipping

Before proceeding, please use our tracking tool to verify whether your delivery is delayed or overdue.

If your order has not arrived and tracking shows no progress, contact our customer care team to report the issue. We will initiate an investigation with the postal service. If the problem cannot be resolved, you will have the option to choose between a free re-shipment or a full refund.

Please note that while refunds typically take 2 to 5 business days, it may take up to 14 days for the amount to appear in your account, depending on your payment provider.

Order Cancellation Policy

1. Before Payment Is Verified
If your payment has not been completed or verified, there is no need to cancel the order. Orders are only processed once payment is successfully received.
If your payment is declined, you are welcome to place a new order using an alternative payment method.

2. After Payment Is Completed
Once your payment has been successfully processed, you may cancel your order within 24 hours. To do so, please contact our customer care team and provide your order number.
Order cancellations within this window are accepted with no questions asked.

Privacy & Data Protection Policy

We are fully committed to safeguarding the security and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect your data against unauthorized access, hacking, and theft.

We strongly encourage all visitors to read our Privacy Policy in full before making a purchase, as it contains important information about how your data is handled.

Please note that our Privacy Policy and other key website policies may be updated periodically to enhance our services and ensure a seamless customer experience. Our online pharmacy reserves the right to modify these policies at any time without prior notice.

Confidential health information

To complete the registration and verification process, users are required to provide personal and medical information through our website. This data may include your name, contact details, billing address, email address, and a list of any medications.

Once submitted, your information is immediately recognised by our system and protected using SSL (Secure Socket Layer) encryption. This ensures that your data is securely transmitted and safeguarded against unauthorised access, including by third parties or hackers.

Your privacy and data security are our top priorities, and we are committed to maintaining a safe and secure shopping environment.

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